HELP CENTER

We want to make the experience of shopping with us as easy as possible, which is why we've taken some of the questions we get asked most frequently and compiled them in one place. If you still have something you’d like to know, don’t hesitate to contact us.

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WHAT’S THE BEST WAY TO TAKE CARE OF MY PENDY?

Taking care of glass jewelry requires some attention and care to ensure it remains beautiful and undamaged. Here are some tips to help you maintain your glass jewelry:

1. **Handle with care:** Glass jewelry can be fragile, so handle it gently. Avoid dropping or knocking it against hard surfaces.

2. **Store properly:** When you're not wearing your glass jewelry, store it separately from other jewelry to prevent scratching or chipping. You can use soft jewelry pouches, individual compartments in a jewelry box, or padded jewelry organizers.

3. **Avoid contact with chemicals:** Keep your glass jewelry away from harsh chemicals, including perfumes, lotions, and household cleaning products. These chemicals can damage the glass and affect its appearance over time.

4. **Clean regularly:** Clean your glass jewelry with a soft, lint-free cloth to remove dirt, dust, and fingerprints.

5. **Avoid extreme temperatures:** Glass can expand or contract with temperature changes, which may lead to cracks or breakage. Avoid exposing your glass jewelry to extreme heat or cold, and don't leave it in direct sunlight for extended periods.

6. **Inspect for damage:** Regularly inspect your glass jewelry for any signs of damage, such as cracks or chips. If you notice any issues, it's best to stop wearing the jewelry and consider getting it repaired by a professional glass artist.

7. **Consider the type of glass:** Some glass jewelry pieces may be more delicate than others. For example, fused glass or delicate blown glass pieces may require extra care. Be aware of the specific care instructions provided by the artist.

8. **Remove before activities:** Take off your glass jewelry before engaging in activities that may subject it to stress or impact, such as sports, gardening, or heavy lifting.

9. **Avoid prolonged exposure to water:** While glass jewelry can generally handle brief exposure to water during handwashing, it's best to remove it before swimming, showering, or soaking in a hot tub, as prolonged exposure to water can potentially damage the jewelry.

10. **Have repairs done professionally:** If your glass jewelry does become damaged, it's often best to seek the assistance of a professional glass artist with experience in repairing glass jewelry. They can assess the damage and perform the necessary repairs to restore its beauty. Artists often prefer to handle bale reattachment and repairs themselves, so it's recommended that you contact the artist directly if you need any repairs for your Pendy Drip jewelry.

By following these guidelines and treating your glass jewelry with care, you can ensure that it remains a stunning and cherished accessory for years to come.