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SHIPPING POLICY

Effective Date: 9/19/2023

Thank you for choosing Pendy Drip! This Shipping Policy outlines our shipping practices and procedures to help you better understand how we handle the shipment of your orders.

Order Processing Time

We strive to process and ship orders as quickly as possible. Most orders are processed within 5 business days from the date of purchase. Please note that orders placed on weekends or holidays may experience longer processing times.

Shipping Methods and Carriers

We offer the following shipping methods:

  1. Standard Shipping: Estimated delivery time is 5-10 business days.

  2. Expedited Shipping: Estimated delivery time is 1-3 business days.

We partner with reputable carriers, including but not limited to USPS, to ensure safe and efficient delivery of your orders.

Shipping Rates

Shipping rates are calculated based on the following factors:

  • Order weight and dimensions

  • Shipping destination

  • Selected shipping method

Shipping rates will be displayed during the checkout process, allowing you to review and confirm before completing your purchase.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status and estimated delivery date of your order.

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

Delivery Issues

In the event of a lost or delayed shipment, please contact our customer support team within 48 hours of expected delivery. We will work diligently to resolve the issue and provide you with the best possible solution.

Returns and Refunds

For information about returns and refunds related to shipping, please refer to our Return and Refund Policy below.

Policy Updates

We may update our Shipping Policy from time to time to reflect changes in our shipping practices or to comply with legal requirements. Any updates will be posted on our website, and the revised date will indicate when the changes take effect.

Contact Us

If you have any questions or concerns about our Shipping Policy or the shipping of your order, please do not hesitate to contact us here.

RETURNS & REFUNDS

What You Need to Know

No Returns or Refunds

Please note that all sales are final, and we do not offer returns or refunds for any reason. This policy is in place because the majority of our products are one-of-a-kind pieces of art. It is the buyers responsibility to read all descriptions and view all photos before purchase.

Quality Assurance

We are committed to delivering products of the highest quality. Before shipping, each item is carefully inspected to ensure it meets our quality standards. If you receive a product that is damaged or defective, please contact us at NAGSjewelry@gmail.com immediately upon receiving your order. We will work with you to resolve the issue promptly.

Cancellation Policy

We understand that circumstances may change after you place your order. If you wish to cancel your order, please contact us as soon as possible. Order cancellations are subject to approval and may incur a cancellation fee. Once your order has been shipped, it cannot be canceled.

Contact Us

If you have any questions or concerns about our Return and Refund Policy or the quality of our products, please do not hesitate to contact us at the link below. We are here to assist you and ensure that you have a positive shopping experience.

Policy Updates

We may update our Return and Refund Policy from time to time to reflect changes in our business practices or to comply with legal requirements. Any updates will be posted on our website, and the revised date will indicate when the changes take effect.

WARRANTY AT PENDY DRIP

Our Store Policy

No Warranty

We want to be transparent about our policies regarding warranties. As of 9/19/23, Pendy Drip does not provide any warranties, express or implied, for any of our products.

Quality Assurance

While we do not offer warranties, we are committed to delivering products of the highest quality. Each item we sell is carefully crafted and inspected to ensure it meets our quality standards before it is shipped to you. If you have any concerns about the quality of your purchase, please contact us at the link below, and we will do our best to address them promptly.

Limitation of Liability

To the fullest extent permitted by applicable law, Pendy Drip shall not be liable for any indirect, incidental, special, consequential, or punitive damages or any loss of profits or revenues arising from the use of our products or any inability to use them.

Contact Us

If you have any questions or concerns about our Warranty Policy or the quality of our products, please do not hesitate to contact us at the link below. We are here to assist you and ensure that you have a positive shopping experience.

Policy Updates

We may update our Warranty Policy from time to time to reflect changes in our business practices or to comply with legal requirements. Any updates will be posted on our website, and the revised date will indicate when the changes take effect.

OUR PRIVACY POLICY

Your Information Is Safe with Us

Privacy Policy

Effective Date: 9/19/2023

This Privacy Policy describes how Pendy Drip ("we," "us," or "our") collects, uses, and shares information obtained from visitors to our website and customers who make purchases through our online store.

Information We Collect

  1. Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and billing information.

  2. Order Information: We collect information related to your orders, including product details, order history, and transaction information.

  3. Communications: We may collect information about your interactions with us, including emails, chats, and other communications.

  4. Usage Data: We automatically collect information about how you use our website, such as your IP address, browser type, operating system, and browsing activity.

How We Use Your Information

We may use the information we collect for various purposes, including:

  1. Processing and fulfilling your orders.

  2. Communicating with you about your orders, promotions, and updates.

  3. Providing customer support and addressing inquiries.

  4. Analyzing website usage and improving our website's functionality.

  5. Complying with legal obligations.

  6. Protecting against fraud and unauthorized transactions.

Data Sharing

We may share your information with third parties in the following circumstances:

  1. Service Providers: We may share your information with third-party service providers who assist us with order fulfillment, payment processing, shipping, and other operational tasks.

  2. Legal Requirements: We may disclose your information to comply with legal obligations, enforce our policies, or respond to lawful requests.

  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Your Choices

You have certain rights regarding your personal information, including the right to:

  1. Access and correct your personal information.

  2. Delete your account and associated data.

  3. Opt-out of marketing communications.

  4. Object to the processing of your information under certain circumstances.

Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or alteration. However, no online data transmission or storage can be guaranteed to be 100% secure.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the revised date will indicate when the changes take effect.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at the link below.

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